PRIVACY POLICY FOR LIORA HEALTH
Effective Date: July 11, 2025
This website is owned and operated by Liora Health LLC, a Georgia Limited Liability Company(“Liora” “Us” “We”).

WHO WE ARE
Liora Health is a telehealth medical practice based in Georgia. We provide virtual care to eligible adult patients within the state using HIPAA-compliant tools. Our services currently include medical weight loss support using GLP-1 medications, and may also include general telehealth visits such as consultations for minor illnesses, lab reviews, medication management, and ongoing care.

INFORMATION WE COLLECT
We collect the following types of personal information when you voluntarily submit it through our website's contact form:
- Name
- Email address
- Phone number
- General inquiry or message content
Note: We do not collect sensitive health information through our website. All medical information is collected securely through our HIPAA-compliant platform, Practice Better.
We may also collect limited technical data automatically (e.g., IP address, browser type) for website security and analytics.

HOW WE USE YOUR INFORMATION
We use the information you provide to:
- Respond to inquiries
- Provide information about our services
- Schedule consultations
- Improve our website and services

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use /Payhip to power our online store--you can read more about how Payhip uses your Personal Information here:  We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.   You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout. 
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We do not sell or share your information for marketing purposes.

WHY WE NEED YOUR INFORMATION AND HOW WE USE IT 
we rely on a number of legal bases to collect, use, and share your information, including: 
- as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our email list or promotional campaigns. 
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases, if required by tax law; and 
- as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. we use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the WordPress Policy and Terms of Use. We use your information as necessary to comply with our obligations under the WordPress Policy and Terms of Use.

CALIFORNIA CONSUMER PRIVACY ACT (CCPA) NOTICE
In this notice, we are addressing specific disclosure requirements under the California Consumer Privacy Act of 2018 for California residents. This notice applies only to “personal information” that is subject to that law and applies to all California residents who visit our Sites or use the Services. California residents have rights to request access to certain personal information collected about them over the past 12 months, or deletion of their personal information, subject to certain exceptions, and may not be discriminated against because they exercise any of their rights under the California Consumer Privacy Act. We may require you to provide additional personal information to verify your identity before we process your request; we may not process your request if we are unable to verify your identity. 
We collect, use and share personal information regarding California residents as described in this notice.

COOKIE POLICY FOR LIORA HEALTH

WHAT ARE COOKIES?
Cookies are small text files that are stored on your device when you visit a website. They help websites function properly, enhance user experience, and gather insights into how the site is being used.

TYPES OF COOKIES WE USE
We may use the following categories of cookies:

STRICTLY NECESSARY COOKIES
These cookies are essential for the website to operate properly. They allow basic functions like page navigation and secure access to forms. These cookies do not store personal data.

PERFORMANCE AND ANALYSTICS COOKIES
These cookies collect information about how visitors use the website (e.g., page views, device type, time spent). We use tools like Wix Analytics and may implement Google Analytics to help improve site performance. These cookies do not identify users personally.

 

ADVERTISING AND TARGETING COOKIES
We may use advertising cookies in collaboration with third-party marketing partners (e.g., Google Ads, Facebook/Meta Pixel, TikTok Pixel) to:
- Deliver personalized advertisements based on your browsing behavior
- Track ad performance and user interactions with our campaigns
- Enable retargeting of visitors on other websites or platforms
These cookies may collect your IP address, device ID, and browsing behavior, but do not store sensitive personal information.

SOCIAL MEDIA COOKIES
We may use social media features or plugins that allow you to interact with our content via platforms like Facebook or Instagram. These features may set cookies through our site to track your interaction and improve content sharing.

MANAGINE COOKIES
You can control or disable cookies through your browser settings. Please note that disabling some cookies may impact the functionality of our website.
You can also opt out of interest-based advertising through:
- https://optout.aboutads.info/
- https://optout.networkadvertising.org/
- https://adssettings.google.com/

UPDATES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our services. Please revisit this page periodically to stay informed.

CONTACT US
If you have any questions about our use of cookies or this policy, you may contact us at:
Email: Connect@LioraHealthGA.com
We use basic cookies via Wix to operate our website and track performance (e.g., page views, browser types). We do not use targeting, advertising, or remarketing cookies.

DATA SERCURITY
We use secure, HIPAA-compliant platforms for collecting and managing patient health data (e.g., Practice Better, ProtonMail). Our website uses SSL encryption to secure basic contact submissions.

DATA RETENTION
We retain personal information only as long as necessary to respond to inquiries and operate our business. Medical records are maintained for a minimum of 10 years, as required by Georgia law. We do not collect or keep your financial information.  

THIRD-PARTY SERVICES
We may share basic information with third-party vendors who help us operate our business, including:
- Wix (website hosting)
- Practice Better (secure telehealth platform)
- Stripe (payment processing)
- Zoom (telehealth consultations)
All third-party service providers are required to handle your data responsibly and, where applicable, sign HIPAA-compliant Business Associate Agreements (BAAs).

SOCIAL MEDIAL LINKS
Our website includes basic links to our social media pages (e.g., Instagram, Facebook). These links do not load tracking scripts or place cookies unless you interact with those platforms directly.

YOUR RIGHTS
You have the right to access or request deletion of your information. To exercise these rights, please contact us at:
Email: Connect@LioraHealthGA.com

CHILDREN’S PRIVACY 
Liora Health LLC  does not knowingly collect any Personal Identifiable Information from children under the age of 13. If we learn at any time that we have been providing services to or have collected the information of a child under the age of 13 then we will immediately destroy this personal information unless we are legally obligated to retain such data.  Please email us at Connect@LioraHealthGA.com if you believe that we have unintentionally provided services to or collected the information about a child under the age of 13.
- If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.
- Children between the ages of 13 and 18 years of age must receive permission from a parent of legal guardian to access this website.

- Appropriate Communication

DISCLAIMER 
THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SERVICES AND/OR RELATED DOCUMENTATION, THE COMPANY DOES NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE SECURE, TIMELY, ERROR-FREE OR UNINTERRUPTED, OR THAT THE SERVICES ARE OR WILL REMAIN UPDATED, COMPLETE OR CORRECT, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE SYSTEMS THAT MAKE THE SERVICES AVAILABLE (INCLUDING WITHOUT LIMITATION THE INTERNET, OTHER TRANSMISSION NETWORKS, AND YOUR LOCAL NETWORK AND EQUIPMENT) WILL BE UNINTERRUPTED OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. EXCEPT AS PROVIDED IN SECTION 
9.2, THE SERVICES AND ANY PRODUCTS AND THIRD-PARTY MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND SOLELY FOR YOUR USE IN ACCORDANCE WITH THIS AGREEMENT. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH VISION MEDIA LLC AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, REPRESENTATIVES, CONTRACTORS, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “VISION MEDIA LLC PARTIES”).

LIMITATION OF LIABILITY 
To the fullest extent permitted by law, Liora Health LLC shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising out of or in connection with your use of the site. This includes damages for loss of profits, goodwill, use, data, or other intangible losses, even if  Liora Health LLC  has been advised of the possibility of such damages. Our total liability will not exceed the amount you have paid in the past 90 days.

INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Liora Health LLC  and its affiliates, officers, directors, employees, and agents from and against any claims, actions, demands, damages, losses, liabilities, and expenses arising out of or in connection with your use of the site, your violation of this Agreement, or your violation of any applicable laws or regulations.

DISPUTE RESOLUTION
You agree to first attempt to resolve disputes through informal negotiations. If unresolved, both parties agree to binding mediation with a neutral mediator in Cobb County, Georgia. Each party shall pay their own mediation costs.

THIRD PARTY PRIVACY POLICY
Liora Health LLC's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

MODIFICATIONS
We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of any changes.

OUR COMMITMENT TO PROTECTING AND STORING YOUR DATA SECURELY
We are committed to using all appropriate guardrails to optimize the security of your data and our systems.  While we cannot ensure that personal information may not be altered, accessed, disclosed, or destroyed by a breach; we strive to protect the information above by complying with applicable US Federal and State Regulations.  If we become aware of a breach of administrative, operational, etc., systems then we may attempt to notify you electronically so that you can take appropriate protective steps.  If users transmit any information to us through our Services or store on the Site, you do so at your own risk.  Given the above, we advise that our users take any precautionary measures they can to protect their personal data. 
By using our Services, you agree that we may communicate with you electronically at the e-mail address you have provided to us.  Depending on where you live, you may have a legal right to receive notice of a security breach in writing.  To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice of a security breach), please email us at Connect@LioraHealthGA.com.

UPDATES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

CONTACT US
If you have questions about this policy, please contact us:
Liora Health LLC
2111 Hawthorne Point, Marietta, GA 30062
Phone: (404) 301-3727
Email: Connect@LioraHealthGA.com